Factors influencing the adoption of ICT by universities from the technological infrastructure dimension

Given the need for the Higher Education Institutions (HEI) to adopt, adapt and appropriate the Information and Communication Technology (ICT) to transform their process of teaching – learning, this study was conducted to identify the factors that influence this process, from the technological dimension. For the study it was necessary to perform a conceptual theoretical review of the past 10 years based on various literature sources. The results show a better theoretical understanding of the elements from this dimension that must be taken into account when incorporating ICT by the HEI. The factors found are related to: Personnel, Infrastructure and Strategic Management. These, in turn, are divided into sub-factors. The first group consists of: ICT management (technical support) and users support and competency (teacher training). The second group consists of: hardware, software and networks. Finally, the third and final factor is composed of: technological prevention and technological improvement.