Implementation of a mobile digital tool in the quality area to optimize the process of observation management in residential buildings

The lack of digitalization has been very evident in the construction sector, one of the affected areas is that of quality, since the filling of forms, the transcription of field information to the computer and the poor communication between project stakeholders generate inefficiency in the process of the observations' management. Those responsible for this activity spend 31% of their time in monitoring, where 16% of this time is spent transcribing the information collected in the field. This is relevant at the stage where a greater number of observations are presented, such as the architecture specialty, which represents 60% of the total observations found in the projects. With the following premise, this research proposes to redesign the inspection process carried out by the quality area, through the use of a mobile digital tool, generating a better connection with those involved in the project and reducing the time to perform the observations' management so as the waiting time to raise the observations. The redesign of the process includes the use of a mobile digital tool. By applying this proposal, the time involved in the personnel that makes up the project team is reduced, as well as the response time by subcontractors for the observation.