Online Mediation a tool for consumer protection in post-pandemic: E-commerce: a comparision of Spanish and Colombian legislation

Título traducido de la contribución: MEDIACIÓN EN LÍNEA UNA HERRAMIENTA PARA LA PROTECCIÓN DEL CONSUMIDOR EN LA POSPANDEMIA : LEGISLACIÓN COMPARADA ENTRE ESPAÑA Y COLOMBIA

    Producción científica: Capítulo del libro/informe/acta de congresoCapítulo de libro resultado de investigaciónrevisión exhaustiva

    Resumen

    The purpose of this article is to expose how the use of mediation is convenient to
    resolve conflicts between producers and consumers in electronic commerce,
    especially in the post-pandemic era, where it is essential to investigate the
    implications of the relationship between virtual reality and alternative conflict
    resolution mechanisms, particularly mediation, and the legal development of the
    phenomenon in Colombian law. It also sheds light on an approach to how mediation
    has become an alternative to the inevitable status quo in the world as a result of the
    COVID-19 pandemic, and how it can be adapted to new IT tools in order to provide a
    response. to the specific needs of virtual reality and electronic contracting; The
    advantages and disadvantages of the use of virtual mediation are analyzed as well
    as the complexities of relationships in electronic commerce and how it is done. An
    alternative mechanism that is flexible, economical and adaptable to the web world is
    necessary. Likewise, the potentialities of this mechanism are explored in both
    Colombian and Spanish legislation.
    Título traducido de la contribuciónMEDIACIÓN EN LÍNEA UNA HERRAMIENTA PARA LA PROTECCIÓN DEL CONSUMIDOR EN LA POSPANDEMIA : LEGISLACIÓN COMPARADA ENTRE ESPAÑA Y COLOMBIA
    Idioma originalInglés
    Título de la publicación alojadaOnline Mediation: a tool for consumer protection in post-pandemi E-commerce: a comparision of Spanish and Colombian legislation
    EditorialGrupo Editorial Ibáñez
    Capítulo2
    Páginas41
    Número de páginas82
    ISBN (versión digital)9789587917170
    ISBN (versión impresa)97895850200300
    EstadoPublicada - abr. 2024

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